ArchiSurance 3.1 Case Study (revised)
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- Implementation and migration elements
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- Implementation and migration elements
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(Project: CRM System Integration - Transition C: One Enterprise-Wide CRM System with Standard Back Office Systems)
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(Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems - Call Center Application)
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(Baseline - Claim Settlement)
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(Target: CRM, Back Office and Data Warehouse Operational - Policy and Claim Management)
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(Project: Back Office System Integration - Work package: Phasing Out Legacy)
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(Project: Back Office System Integration - Transition C: One Enterprise-Wide CRM System with Standard Back Office Systems)
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(Target: CRM, Back Office and Data Warehouse Operational - Business Management)
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(Baseline - Customer Data Management)
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(Target: CRM, Back Office and Data Warehouse Operational - General CRM System)
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(Work package: Phasing Out Legacy - Auto General-Purpose Server)
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(Target: CRM, Back Office and Data Warehouse Operational - Money Management)
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(Target: CRM, Back Office and Data Warehouse Operational - ArchiSurance Back Office Suite)
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(Target: CRM, Back Office and Data Warehouse Operational - Web Portal)
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(Target: CRM, Back Office and Data Warehouse Operational - Contract Administration)
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(Baseline - Contract Lifecycle Management)
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(Work package: Phasing Out Legacy - Home & Away Financial Application)
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(Project: CRM System Integration - Target: CRM, Back Office and Data Warehouse Operational)
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(Target: CRM, Back Office and Data Warehouse Operational - Data Acquisition)
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(Project: Back Office System Integration - Work package: Software Modification)
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(Baseline - Customer Management)
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(Project: Data Warehousing and BI - Junction (2))
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(Work package: Software Modification - Integrated Back-Office Suite)
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(Target: CRM, Back Office and Data Warehouse Operational - Document Management System)
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(Target: CRM, Back Office and Data Warehouse Operational - Data Warehousing Solution)
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(Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems - Customer Contact Management)
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(Baseline - Legal Expense Back Office System)
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(Project: Back Office System Integration - Target: CRM, Back Office and Data Warehouse Operational)
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(Project: CRM System Integration - General CRM System)
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(Baseline - )
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(Target: CRM, Back Office and Data Warehouse Operational - Sales And Distribution)
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(Work package: Hardware Upgrade - ArchiSurance Back-Up Server Cluster)
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(Baseline - Claim Administration)
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(Target: CRM, Back Office and Data Warehouse Operational - Document Management System)
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(Work package: Phasing Out Legacy - Auto Insurance Application)
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(Project: Data Warehousing and BI - Data Warehousing Solution)
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(Project: CRM System Integration - Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems)
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(Target: CRM, Back Office and Data Warehouse Operational - Call Center Application)
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(Baseline - Policy and Claim Management)
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(Baseline - Business Management)
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(Baseline - Home & Away Financial Application)
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(Target: CRM, Back Office and Data Warehouse Operational - Call Center Application)
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(Baseline - Product Management)
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(Transition B: Standard Back-Office Suite with Baseline CRM Systems - Contract Administration)
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(Baseline - Customer Relation Management)
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(Baseline - Business Support)
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(Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems - Customer Management)
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(Target: CRM, Back Office and Data Warehouse Operational - Product Management)
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(Target: CRM, Back Office and Data Warehouse Operational - Data Analysis)
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(Target: CRM, Back Office and Data Warehouse Operational - Contract Lifecycle Management)
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(Work package: Hardware Upgrade - New Hardware Configuration)
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(Baseline - Customer Contact Management)
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(Target: CRM, Back Office and Data Warehouse Operational - MyArchiSurance Mobile App)
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(Transition B: Standard Back-Office Suite with Baseline CRM Systems - Policy and Claim Management)
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(Target: CRM, Back Office and Data Warehouse Operational - Customer Contact Management)
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(Target: CRM, Back Office and Data Warehouse Operational - Business Support)
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(Baseline - Marketing)
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(Project: CRM System Integration - Legal Expense CRM System)
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(Target: CRM, Back Office and Data Warehouse Operational - Digital Channel Management)
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(Project: Back Office System Integration - Transition B: Standard Back-Office Suite with Baseline CRM Systems)
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(Target: CRM, Back Office and Data Warehouse Operational - Claim Settlement)
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(Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems - Customer Relation Management)
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(Work package: Hardware Upgrade - ArchiSurance General-Purpose Server Cluster)
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(Target: CRM, Back Office and Data Warehouse Operational - Customer Data Management)
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(Target: CRM, Back Office and Data Warehouse Operational - Target: CRM, Back Office and Data Warehouse Operational)
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(Target: CRM, Back Office and Data Warehouse Operational - Customer Management)
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(Target: CRM, Back Office and Data Warehouse Operational - Customer Relation Management)
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(Transition B: Standard Back-Office Suite with Baseline CRM Systems - Claim Settlement)
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(Baseline - Contract Administration)
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(Work package: Software Modification - ArchiSurance Back Office Suite)
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(Target: CRM, Back Office and Data Warehouse Operational - Data-Driven Insurance)
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(Transition B: Standard Back-Office Suite with Baseline CRM Systems - Claim Administration)
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(Target: CRM, Back Office and Data Warehouse Operational - General CRM System)
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(Project: Data Warehousing and BI - Target: CRM, Back Office and Data Warehouse Operational)
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(Target: CRM, Back Office and Data Warehouse Operational - Data Warehousing Solution)
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(Transition B: Standard Back-Office Suite with Baseline CRM Systems - )
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(Project: Data Warehousing and BI - Data Acquisition Gateway)
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(Transition B: Standard Back-Office Suite with Baseline CRM Systems - Contract Lifecycle Management)
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(Target: CRM, Back Office and Data Warehouse Operational - MyArchiSurance Mobile App)
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(Target: CRM, Back Office and Data Warehouse Operational - ArchiSurance Back Office Suite)
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(Target: CRM, Back Office and Data Warehouse Operational - Claim Administration)
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(Baseline - Money Management)
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(Baseline - Sales And Distribution)
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(Target: CRM, Back Office and Data Warehouse Operational - Service Channel Management)
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(Target: CRM, Back Office and Data Warehouse Operational - Digital Customer Management)
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(Target: CRM, Back Office and Data Warehouse Operational - Web Portal)
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(Project: Back Office System Integration - Work package: Hardware Upgrade)
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(Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems - Customer Data Management)
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(Baseline - Home & Away Policy Administration)
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(Project: Back Office System Integration - Junction (2))
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(Target: CRM, Back Office and Data Warehouse Operational - Asset Management)
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(Baseline - Service Channel Management)
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(Work package: Phasing Out Legacy - Legal Expense General-Purpose Server)
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(Target: CRM, Back Office and Data Warehouse Operational - Marketing)
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(Transition C: One Enterprise-Wide CRM System with Standard Back Office Systems - Target: CRM, Back Office and Data Warehouse Operational)
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(Baseline - Legal Expense CRM System)
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(Target: CRM, Back Office and Data Warehouse Operational - Data-Driven Insurance)
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(Baseline - Asset Management)
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(Project: CRM System Integration - Junction (2))
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(Work package: Phasing Out Legacy - Legal Expense Back Office System)
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(Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems - )
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(Baseline - Auto Insurance Application)
- Composite elements
- Motivation elements
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(Junction (10) - Market and Sell Products)
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(Junction (4) - Digital Customer Management)
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( - Best-in-Class Online Customer Experience)
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( - Transition B: Standard Back-Office Suite with Baseline CRM Systems)
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(Junction (6) - Policy and Claim Management)
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( - Detailed Insights in Customer Behavior)
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(Junction - ArchiSurance Back Office Suite)
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( - Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems)
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(Junction (3) - Asset Management)
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(Junction - Data Warehousing Solution)
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( - Transition C: One Enterprise-Wide CRM System with Standard Back Office Systems)
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(OR junction - Pay)
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(Junction (2) - Target: CRM, Back Office and Data Warehouse Operational)
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(Junction (9) - Data-Driven Insurance)
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(OR junction - Claim Rejected)
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(Junction (7) - Manage Policies and Claims)
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- Phase E: Opportunities & Solutions
- Phase D: Technology Architecture
- TOGAF ADM
- Phase B: Business Architecture
- Phase F: Migration Planning
- Phase C: Information Systems Architecture
- Data Architecture
- Application Architecture
- Preliminary Phase
- Requirements Management
- Phase A: Architecture Vision
- Architecture Overview